Refunds and cancellations are subject to certain conditions. Please read carefully to understand our policies.
To request a refund for any reason, you must make your request within 7 days of delivery.
Please let us know as soon as possible if your order—
- Is missing items that you were charged for on the final receipt
- Contains damaged, spoiled, or otherwise unusable items
Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won't see refunds in your Instacart account.
You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. Credits will automatically apply during checkout on your next order.
You have the option of taking the item back to the store with your digital Instacart receipt. The return will be subject to the store’s return policies, which vary by retailer.