• Delivery

    The delivery fee depends on the size of your order and the delivery time that you choose. The delivery fee for each window will be displayed when selecting a delivery window during checkout, before you place your order.

    Please keep in mind that all orders must be $10 or more.

     

    Instacart Express

    With Instacart Express, you will have no delivery fee on all orders over $35.  Service fees may still apply. For more information about signing up for Express, check out this article: What is Instacart Express?

     

    Busy Pricing

    When we experience high demand for a delivery time, a Busy Pricing delivery fee may apply.

    Our top priority is to provide our customers with an amazing and reliable experience. Busy Pricing allows us to keep more delivery times open and make our service available to you during the busiest parts of the day.

    Your delivery fee will be displayed clearly when you select a delivery time. Delivery fees that include Busy Pricing are noted. 

     

    Does Busy Pricing change the price of my items?
    No, Busy Pricing only affects the delivery fee and will never affect the price of your groceries. 

    My order was late but I paid for Busy Pricing. Can I have my money back?
    Yes! If your order is delivered late and you paid for Busy Pricing, we will automatically refund your Busy Pricing fee. The regular delivery fee will still apply to your order. 

    How can I avoid paying Busy Pricing?
    You will be much more likely to pay standard delivery fees if you are able to schedule your delivery in advance.

  • Item pricing

    When possible, Instacart works with retailers to bring you the same prices as found in the physical store. In some cases prices may be higher than in-store.

    We don’t honor in-store discounts, but we do offer exclusive Coupons for select items.

    You can see detail about pricing at the stores in your area by logging in and visiting: https://www.instacart.ca/store/prices.

     

    Who sets the prices on Instacart?
    All prices on Instacart are based on the prices set by the retailer.

    You can see the pricing policy for a specific retailer by clicking on the View Pricing Policy link at the top of that retailer's storefront.

    What if I find an item that is priced incorrectly?
    If you notice an item that you believe is priced incorrectly, you can tell us and we will look into it as soon as possible. Follow the steps outlined in this article

    Note: We reserve the right to cancel an order for any reason, including as a result of items that are priced incorrectly. If we do cancel an order, we will refund your account for the amount paid.

  • Taxes and Fees

    Estimated Taxes & Fees

    When first placing your order, we provide you with an estimate of the sales tax and any other applicable fees and taxes, such as bottle deposits and bag fees. These are the sames types of fees that you would pay in the physical store.

    You can see any estimated taxes and fees applicable to your order on the right hand side of the checkout page. Hover over or touch the info button next to Estimated Taxes and Fees.

    Final taxes and fees will be included in your receipt after your order is picked and delivered. A breakdown of applied taxes and fees is visible on your delivery receipt under Order Totals. 

    Sales Tax

    Depending on where your delivery address is located, sales tax may be applied to some or all of the items in you order. The sales tax total appears as a summary on your receipt.

    Bottle deposit and bag fees

    Bottle deposits and bag fees are collected in accordance with local city and provincial laws when applicable. Additionally, retailers may decide to impose single use bag fees even if not legally required. The fees, when applicable, are passed along to the customer.

    What are my local bottle deposit fees?
    To find more information about your province’s bottle deposit fees, please visit: http://www.bottlebill.org/legislation/canada.htm

    Can I return bottles through Instacart for a bottle deposit refund?
    At this time, your shopper cannot accept bottles or bags for return.




  • Temporary authorization hold

    When you place your order, instead of immediately charging your card, we place a temporary authorization hold for an amount slightly higher than your estimated order total.

    We place this authorization hold in case your total turns out to be higher due to special requests, added items, replacement items, or weight adjustments. The authorization hold will be about 10% to 15% higher than your order total at checkout.

    After delivery, the hold will drop off, and your card will be charged for the final total. The final charge will appear within 7 business days after order completion.

     

    I cancelled my order, but I still see an authorization hold on my card
    An authorization hold can take time to drop off from your card or bank account. Please contact your bank directly regarding their authorization hold practices.