Receive a delivery you’re not completely satisfied with? In most cases, we can make things right quickly when you report a problem through the Instacart app or website. You have up to 4 days after pickup or delivery to self-report an issue with your order.
You can get instant credit for these issues—
- Missing items
- Incorrect items
- Expired, damaged, or spoiled items
- Poor replacements
If it’s been more than 4 days, you can reach out to Customer Experience for help. We can make things right up to 7 days after you receive your order.
| Report an issue in the app | ||
| 1. Tap the Orders icon in the bottom right corner. | 2. Tap Get help on the relevant order. | 3. Choose the issue you experienced. |
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| 4. If you selected an item issue, choose the affected item(s). | 5. Select a credit to your Instacart account or tap Help Center to contact Customer Experience. |
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Note: Some customers might see different app screens than the ones above. If you see Home, Buy It Again, and Account tabs at the bottom of the app, you can report a problem with your order by tapping Account > Orders.
| Report an order issue on the website | |
| 1. Click the 3 horizontal lines in the upper left corner and select Your Orders. |  |
| 2. Click Report a problem on the relevant order. |  |
| 3. Select the issue you experienced. |  |
| 4. If you selected an item issue, choose the affected item(s). |  |
| 5. If you selected an issue under Other issues, choose the specific issue. |
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| 6. Select a credit to your Instacart account or click Help Center to contact Customer Experience. |  |
You’ll get an email confirmation right away for any credits or refunds, and we’ll let you know as soon as any other issues are resolved.
If your order never arrived, reach out to Instacart Customer Experience.